General Policy:
- All subscription payments are generally non-refundable.
Exceptional Cases:
- Refund requests may be considered in cases of double charging, payment errors, or technical failure depriving access despite payment.
- Claims must be made within 7 working days of the payment date, via official support email, with proof of payment attached.
Refund Process:
- All refunds, if approved, will be processed through the original payment method within 7-10 working days, subject to payment gateway/bank timelines.
- Refunds will be conducted in accordance with Bangladesh Bank and payment gateway rules.
No Refund:
- Change of mind, incomplete usage, or forgetting to cancel auto-renewal does not qualify for a refund.